AirNav - Operations Compliance and Quality Officer, DATCC

Job Purpose

The Operations Compliance and Quality Officer is responsible for the support and development of compliance and quality management within the Operations Directorate at the Air Navigation Service Provider (ANSP) Terminal Services units.

Main Duties and Responsibilities

Support the Unit Compliance and Quality Manager (UCQM) Terminal Services and Terminal Services Management Team with the implementation of the compliance and quality aspects of the detailed Terminal Services work programme set by the Director Operations and the General Manager Terminal Services to achieve the Operations Directorate strategic goals.
Performance of internal audits and inspections per the requirements of the Compliance and Quality audit/inspections programme.
Coordination of Inspections conducted by Subject Matter Expert Air Traffic Controllers that are driven by performance of Key Safety Indicators on for example Standard Phraseology and Adherence to Procedures.
Support the UCQM Terminal Services in proactive compliance management activities including data analysis to assist with trend identification and tracking of continuous improvement areas associated with the audit/inspections programme.
Review and assess changes to regulations and participate in reviews of Notice of Proposed Amendments for EU Legislation and ICAO documentation.
Assist in coordinating all operational audits at the assigned unit(s) including:
- ensuring audit preparation,
- direct liaison with auditors,
- addressing all matters relating to the successful completion of the audit.
- documenting in accordance with audit management procedures the audit findings
Support the UCQM in the tracking the timely implementation of Corrective Action Plans of audit findings & observations from internal, regulatory and Safety Management Unit (SMU) audits.
Review and maintain manuals used to populate the Compliance Matrix to ensure evidence is current.
Support the submissions of material to the Competent Authority to ensure completeness and consistency of development of material for submissions across all Terminal Units.
Support and tracking of Terminal Services Compliance and Quality Training as detailed in the Unit Compliance and Quality Procedures Manual.
Attend & participate in the Unit Compliance and Quality Management Committees of the operational units as required or directed.
Participation in the generation & review of new company procedures where they are affected by regulation amendments.
Attend international fora on Air Traffic Management as required.
Liaison with National Authorities.
Liaison with internal departments as required.
Preparation of various reports for management.
Any other duties appropriate to the role.

Reports To:

Unit Compliance and Quality Manager Terminal Services

Direct Reports:

Nil

Relationships

Internal:

In addition to direct reporting relationship above, the post holder is required to have close liaison with all personnel and Directorates in the Company, including:

General Managers
Unit Compliance and Quality Managers
Unit Safety Managers
Domain Managers
Heads of Service
ANSD
Corporate Directorates
Compliance Managers

External:

The postholder is required to liaise with all appropriate external bodies, providers, suppliers and companies, including:

Eurocontrol
ICAO
CANSO
EU
EASA
IAA ANSD
Other Service Providers
Customers

PERSON SPECIFICATON

Qualifications, Knowledge, Experience & Skills

Essential:

Third level qualification in an aviation and/or safety and human factors discipline.
At least 5 years relevant work experience in the aviation industry.
An understanding of compliance and quality management and working knowledge of compliance and quality management systems.
Knowledge of relevant EU regulations.
Clear understanding of the Company, customers and regulatory environment.
Strong drive in promoting a compliance culture.
Good judgement on the impact of deficiencies.
Ability to coordinate multiple tasks & projects simultaneously.
Excellent communication and interpersonal skills.
Excellent presentation and reporting writing skills and meticulous attention to detail.
Ability to work on own initiative and as part of a team.

Desirable:

Demonstrable knowledge of compliance and quality management, safety management, security management, audit, regulation, process improvement, business intelligence and analytics.
Proven compliance and quality management experience.
Previous experience of working in a regulated environment.

REVIEW

The Job & Person specification for the role will be reviewed every 2 years or whenever the postholder vacates the position. The key competencies for the role are identified during the recruitment process and regularly reviewed under the annual Management Performance and Development (MPD) process.

Applications (Cover Letter & CV), giving full details of experience and suitability for the position, should be emailed to Siobhán Moran, Human Resources Directorate at [email protected] no later than 16:00hrs on Wednesday, 29th May 2024. Late applications will not be accepted.