Data Assistant Operational, Aeronautical Information Services

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Excellent organisational and interpersonal skills

2.

Excellent communication skills

3.

Good IT skills, including the full range of Microsoft Office

4.

Ability to work as part of a team

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Experience in working in a shift environment

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Data Entry experience

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An interest in aviation and some knowledge of the subject

4.

A third level qualification would be desirable

Planning & Organising

Plans and organises tasks and work responsibilities to achieve objectives.  Sets priorities.  Schedules activities.  Allocates and uses resources properly. Clarifies objectives and then takes a highly organised and systematic approach to planning.  Breaks large tasks into smaller manageable actions and monitors progress against these.  Has the ability to quickly adapt, prioritise and reorganise resources to meet unexpected and changing demands.

Commitment to Standards (Quality)

Maintains high standards, attention to detail, accuracy, and completeness.  Shows concern for all aspects of the job.  Has a meticulous approach to work and pays attention to detail to ensure high quality results.  Proactively uses quality standards and procedures with a view to improving the running of the service and is constantly trying to understand and better meet customer needs

Customer Focus

Understands who the customer is and is willing and able to deliver high quality services which meets the needs and exceeds the expectations of customers.  constantly strives to find new ways to increase customer satisfaction.

Communication

Expresses ideas effectively.  Organises and delivers information appropriately.  Listens actively.  Gets their point across to others clearly and effectively both verbally and in writing.  Adopts good listening skills in order to understand other people’s views and concerns.  Has an assertive communication style together with an open approach and a willingness to take other people’s opinions on board and involve them where appropriate.  Is persuasive and convincing when negotiation with others.

Teamwork

Able to interact with people effectively.  Able and willing to share and receive information. Cooperates within the group and across the group.  Supports group decisions.  Develops open and honest relationships with colleagues.  Works well withing a multi-disciplinary team.  Shows objectively, patience and mediation skills when dealing with conflict.  Works harmoniously with others to get a job done, responds positively to instructions and procedures, able to work well with staff, co-workers, peers, and manager.  Shares critical information with everyone involved in a project, works effectively on projects that cross functional lines.